FAQs & Troubleshooting
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97 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I transfer label templates with P-touch Transfer Express?
- 4How do I transfer label or slip templates?
- 5Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 6How to use a 9/64" (3.5 mm) wide tape
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10Printing is not possible. (USB connection)
- 11Can my printer use TZ/TZe tapes?
- 12When I try to use the database function, an application error occurs.
- 13The tape got jammed or stuck in the printer.
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15I cannot find the template files. (P-touch Editor 3.x for Mac)
- 16Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 17While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 18How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 19How to delete the registry information and files related to the printer driver
- 20When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22Where can I find my Brother printer's serial number?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25Can I directly operate my printer from a self-developed application software and print a label?
- 26My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 27When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29How to open the Devices and Printers window
- 30Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 31I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 34The driver downloaded from the website cannot be installed.
- 35The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38How do I create name badges by joining "First Name" and "Last Name" fields together?
- 39The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41I connected multiple printers of the same model to one computer but can only print from one of them.
- 42How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43How to use the Numbering function (P-touch Editor 5.x for Windows)
- 44I want to print without excess tape before the label.
- 45How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 46When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 47"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)