FAQs & Troubleshooting
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327 Results
- 1Load paper in the paper tray
- 2My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Print a web page from iPrint&Scan when using an Android™ mobile device.
- 5When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 6Scan and save a document in PDF format (Scan to File)
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25I cannot send a fax using PC-FAX (Windows 10)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29How to identify your Operating System (OS).
- 30Delete numbers stored in my Brother machine's Caller ID History.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36Is my Brother machine compatible with Windows Vista?
- 37How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39Improve poor print quality.
- 40The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 42What driver package format is supported by my Linux distribution?
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44Install BookScan & Whiteboard Suite onto Windows 10.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47I cannot print from my computer via USB.
- 48The printer status is Offline or Paused.
- 49I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?