FAQs & Troubleshooting
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322 Results
- 1Load paper in the paper tray
- 2The printer status is Offline or Paused.
- 3Replace Ink
- 4Load photo paper into my machine.
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Change the printer driver settings (Windows/macOS)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14What is Brother iPrint&Scan?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16How to identify your Operating System (OS).
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Ink Low
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23The edge of glossy paper is smudged.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I cannot remove red-eye.
- 26One or more of my colors are not printing (blank). What can I do?
- 27How do I clear the message "Unable to ..." or "... Unable" ?
- 28When I print, the pages are smudged with ink. What should I do?
- 29Is there any way to reduce Ink consumption when printing from my computer?
- 30Why doesn't the machine answer when receiving a call?
- 31How do I factory reset the network settings?
- 32Print the Network Configuration List
- 33Configure and use the Scan Key Tool (Linux)
- 34I can print but cannot scan via network. (For Windows)
- 35How do I make copies using my Brother machine?
- 36I cannot send a fax using PC-FAX (Windows 10)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Set up your Brother machine on a wireless network.
- 40Enable the Brother machine's network interface.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Discover the MAC address of the Brother network card
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46When I print photos, the color quality is not good.
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49Can I transfer faxes to the PC when my machine has a mechanical problem?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?