FAQs & Troubleshooting
Popular |
273 Results
- 1The printer status is Offline or Paused.
- 2The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9I am sharing my Brother machine. I can print but cannot scan.
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13One or more of my colors are not printing (blank). What can I do?
- 14I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 15Verify the Brother machine connected to the Wired Network (For Macintosh)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How many times will my Brother machine automatically redial a busy number?
- 18My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 19How do I clear Machine Error 46?
- 20Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 21When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22Change the user interface of ControlCenter3
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25Scan a document in Windows 8 and Windows 10.
- 26I am having issues with the paper feed. What can I do?
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30How do I print on an envelope?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32What driver package format is supported by my Linux distribution?
- 33Pre-Required Procedures (Linux)
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I can print but cannot scan via network. (For Macintosh)
- 37Scan and save a document in PDF format (Scan to File)
- 38Verify if the Brother machine has a dial tone
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 44Clear the message "Awaiting Redial"
- 45The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47What is Multi-Function Link Pro Suite?
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I cannot scan when using SELinux (Security-Enhanced Linux)