FAQs & Troubleshooting
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317 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4Cannot print after a Windows 10 update (June 2020)
- 5One or more of my colors are not printing (blank). What can I do?
- 6Replace Ink
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8Forward a fax to another fax machine when my machine has a mechanical problem.
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16Scan and save a document in PDF format (Scan to File)
- 17Which E-mail packages are compatible with ControlCenter3?
- 18Paper Jam
- 19What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Load paper in the paper tray
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Why doesn't the machine answer when receiving a call?
- 27Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29How do I know which side up my photo paper should be in the tray?
- 30How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 31When I print, the pages are smudged with ink. What should I do?
- 32Configure the Scan to Email Feature (Linux)
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Protect your Brother machine against unauthorised access over the network
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38I cannot print from my computer via USB.
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42When printing documents the characters appear ghosted, blurry, or doubled.
- 43Why is it necessary for my machine to go through regular cleaning cycles?
- 44I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.