FAQs & Troubleshooting
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156 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Can I confirm that the FAX was sent correctly?
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6Delete print jobs from the print queue.
- 7The printer status is Offline or Paused.
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9Can I reduce the size of a received fax on this machine?
- 10Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I am having issues with the paper feed. What can I do?
- 14Where is the USB port on the machine? I can't find it on the back of the unit.
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18Uninstall the drivers (Windows)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22How to identify your Operating System (OS).
- 23Can I print from or scan to Android™ Smartphone?
- 24I cannot print from my computer via USB.
- 25Change the printer driver settings (Windows/macOS)
- 26How do I clear Machine Error 46?
- 27Can I set my Brother machine to forward the faxes I receive to another location?
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 29Can third party ink be used to refill the ink cartridges?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 33When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 34Why doesn't the machine answer when receiving a call?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36How do I print on an envelope?
- 37Can I still receive faxes or calls when the machine is switched off?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44Windows 10 Support Information
- 45How do I adjust the number of times my Brother machine rings before it answers?
- 46My Brother machine has no power. What can I do?
- 47Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 48When I print, the pages are smudged with ink. What should I do?
- 49Clear the paper jam or printer jam.
- 50Uninstall the drivers. (Mac OS X 10.5)