FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 9Paper Jam
- 10The edge of glossy paper is smudged.
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17How do I load envelopes into my machine?
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19When I print, the pages are smudged with ink. What should I do?
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21I'm using Macintosh. What is the PreScan option used for?
- 22How do I know which side up my photo paper should be in the tray?
- 23Scan and save a document in PDF format (Scan to File)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 26I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify your Operating System (OS).
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31Replace Ink
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Delete print jobs from the print queue.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43Is my Brother machine compatible with Windows Vista?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45One or more of my colors are not printing (blank). What can I do?
- 46Where is the USB port on the machine?
- 47What driver package format is supported by my Linux distribution?
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Pre-Required Procedures (Linux)