FAQs & Troubleshooting
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394 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10How do I load paper?
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13How do I know which side up my photo paper should be in the tray?
- 14What is AirPrint?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Can I print from or scan to Android™ Smartphone?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Can I use voice mail on the same line as my Brother machine?
- 21One or more of my colors are not printing (blank).
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Document Jam
- 27Load envelopes into my machine
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 30Change the number of times my Brother machine rings before it answers.
- 31The printer status is Offline or Paused.
- 32Replace Ink
- 33Make my copied images lighter or darker.
- 34Out of Memory
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37No Paper Fed
- 38I cannot remove red-eye.
- 39Paper Jam
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Disc Guide is Open
- 43Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot start ControlCenter4.
- 47Low Temperature
- 48High Temperature
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?