FAQs & Troubleshooting
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MFC-J825DW
394 Results
1.
Can I print from and scan to iPhone, iPod touch and iPad?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
What is Brother iPrint&Scan?
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
7.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
8.
Print using only the black ink cartridge when the Color cartridges have run out.
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
How do I load paper?
11.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
12.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
13.
How do I know which side up my photo paper should be in the tray?
14.
What is AirPrint?
15.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
16.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
17.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
18.
Can I print from or scan to Android™ Smartphone?
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
Can I use voice mail on the same line as my Brother machine?
21.
One or more of my colors are not printing (blank).
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
24.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
25.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
26.
Document Jam
27.
Load envelopes into my machine
28.
I still receive the error message "Paper Jam" after I removed the jammed paper.
29.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
30.
Change the number of times my Brother machine rings before it answers.