FAQs & Troubleshooting
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362 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Reset the network settings to the factory default (video instructions).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The printer status is Offline or Paused.
- 5Wrinkles or creases
- 6Turn the Toner Save mode on or off
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Document Jam
- 10What is Brother iPrint&Scan?
- 11Curled
- 12Page skewed
- 13Black toner marks across the page
- 14White lines, bands or ribbing across the page
- 15Replace Fuser
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22Faint
- 23All black
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Why doesn't the machine answer when receiving a call?
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Duplex (two-sided) scan
- 31Setup and use Brother PC-FAX receiving
- 32How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 33Can I use voice mail on the same line as my Brother machine?
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35White spots or black spots at 3.7 in. (94 mm) intervals
- 36Toner specks
- 37Curled or wavy
- 38White lines across the page
- 39Hollow print
- 40Black lines down the page
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Delete print jobs from the print queue.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Use the Universal Printer Driver for PCL
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 47Print a list of my Brother machine's current settings
- 48Install extra memory
- 49What driver package format is supported by my Linux distribution?
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.