FAQs & Troubleshooting
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181 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 8Print on labels and envelopes from the MP tray.
- 9Use the Universal Printer Driver for PCL
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11How do I clear Jam Rear/ Duplex?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14Change the printer driver settings (Windows/macOS)
- 15What can happen if the wrong paper is used in your machine.
- 16What is the recommended paper?
- 17Can I print from or scan to Android™ Smartphone?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Delete print jobs from the print queue.
- 20What kind of paper can I use?
- 21How do I install the Optional Tray Unit?
- 22How do I install additional memory?
- 23The printed letters are slanted, positioned incorrectly.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What driver package format is supported by my Linux distribution?
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Verify the Brother machine connected to the Wired Network (For Windows)
- 29The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Printouts (envelopes) have creases.
- 33What is the printable area per page?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Protect your Brother machine against unauthorised access over the network
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38The printer prints unexpectedly or it prints garbage.
- 39How can I change the printer settings?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Printouts have wrinkles or creases.
- 42Large characters are printed incorrectly. (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47"Offline" appears on the Status Monitor.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Can I use AirPrint with my Brother machine?