FAQs & Troubleshooting
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HL-5350DN
181 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
The printer status is Offline or Paused.
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
What is Brother iPrint&Scan?
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
8.
Print on labels and envelopes from the MP tray.
9.
Use the Universal Printer Driver for PCL
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
How do I clear Jam Rear/ Duplex?
12.
I cannot save a file downloaded from the Brother support website (For Windows)
13.
Print a web page from iPrint&Scan when using an Android™ mobile device.
14.
Change the printer driver settings (Windows/macOS)
15.
What can happen if the wrong paper is used in your machine.
16.
What is the recommended paper?
17.
Can I print from or scan to Android™ Smartphone?
18.
Cannot print after a Windows 10 update (June 2020)
19.
Delete print jobs from the print queue.
20.
What kind of paper can I use?
21.
How do I install the Optional Tray Unit?
22.
How do I install additional memory?
23.
The printed letters are slanted, positioned incorrectly.
24.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
25.
What driver package format is supported by my Linux distribution?
26.
The driver installation finished successfully but I cannot print. (Linux)
27.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
28.
Verify the Brother machine connected to the Wired Network (For Windows)
29.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
30.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.