FAQs & Troubleshooting
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255 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Curled or wavy
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Jam Inside
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Jam Rear
- 8Turn the Toner Save mode on or off
- 9Curled
- 10What kind of paper can I use?
- 11JAM TRAY
- 12Change or delete an existing One Touch or Speed Dial number.
- 13Set up my Brother machine to forward the received faxes to another location.
- 14What can happen if the wrong paper is used in your machine.
- 15What driver package format is supported by my Linux distribution?
- 16Load legal size paper in the paper tray.
- 17Toner Low or Prepare New Toner Cartridge
- 18Poor fixing
- 19Document Jam
- 20Black toner marks across the page
- 21Replace Toner
- 22Ghost
- 23Page skewed
- 24Hollow print
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 27Why doesn't the machine answer when receiving a call?
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Can I use voice mail on the same line as my Brother machine?
- 31Gray background
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Can I use AirPrint with my Brother machine?
- 34I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 35What is Toner Continue Mode?
- 36Configure a cover page for PC-FAX.
- 37Drum Stop
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 41I am experiencing problems sending a fax.
- 42Wrinkles or creases
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Print on envelopes, labels, or thick paper from the manual feed slot.
- 45Verify if the Brother machine has a dial tone
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49How to identify your Operating System (OS).
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)