FAQs & Troubleshooting
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300 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5How do I load paper?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Where can I get FaceFilter Studio and what can I do with this application?
- 8Load envelopes into my machine
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10What is Brother iPrint&Scan?
- 11Document Jam
- 12Paper Jam
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16How do I know which side up my photo paper should be in the tray?
- 17The printer status is Offline or Paused.
- 18Out of Memory
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20What driver package format is supported by my Linux distribution?
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22Replace Ink
- 23Change the printer driver settings (Windows/macOS)
- 24One or more of my colors are not printing (blank).
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 27I cannot start ControlCenter4.
- 28High Temperature
- 29Can I print from or scan to Android™ Smartphone?
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 34Is my Brother machine compatible with Windows Vista?
- 35Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 36Unable to Print 3X
- 37Where is the USB port on the machine?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Protect your Brother machine against unauthorised access over the network
- 42Unable to Print 5X
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Connect your Brother machine to your mobile device via a wireless router or access point.
- 48When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?