FAQs & Troubleshooting
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260 Results
- 1Load paper in the paper tray
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Ink
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9The printer status is Offline or Paused.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Load envelopes into my machine
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14What driver package format is supported by my Linux distribution?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16How do I know which side up my photo paper should be in the tray?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Paper Jam
- 19Change the printer driver settings (Windows/macOS)
- 20When I print, the pages are smudged with ink. What should I do?
- 21Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Improve poor print quality.
- 30Cannot print after a Windows 10 update (June 2020)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Unable to Scan AX
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What is the BRAdmin Professional software used for?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44I cannot make borderless prints.
- 45How to identify your Operating System (OS).
- 46Unable to Print 3X
- 47The edge of glossy paper is smudged.
- 48I cannot print from my computer via USB.
- 49Ink Low
- 50No Paper Fed