FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Paper Jam
- 5Cannot Detect
- 6One or more of my colors are not printing (blank).
- 7Load paper in the paper tray
- 8Can I print from or scan to Android™ Smartphone?
- 9How to identify your Operating System (OS).
- 10Change the printer driver settings (Windows/macOS)
- 11The scanner cover support has come off. (With Video Instructions)
- 12Replace Ink
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 15Improve poor print quality.
- 16Delete print jobs from the print queue.
- 17What is the recommended paper?
- 18What driver package format is supported by my Linux distribution?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Wrong Ink Color
- 21Install Starter Ink
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Load envelopes
- 25Wrong Paper Size
- 26Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30Cover is Open
- 31When I print, the pages are smudged with ink.
- 32Where is the USB port on the machine?
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Unable to Scan AX
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36The edge of glossy paper is smudged.
- 37The printer status is Offline or Paused.
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39Low Temperature
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Out of Memory
- 42Cannot Detect Ink Volume
- 43Unable to Print 7X
- 44Unable to Print 5X
- 45Unable to Print 3X
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Ink Absorber Full