FAQs & Troubleshooting
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DCP-J100
183 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I still receive the error message "Paper Jam" after I removed the jammed paper.
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
Paper Jam
5.
Cannot Detect
6.
One or more of my colors are not printing (blank).
7.
Load paper in the paper tray
8.
Can I print from or scan to Android™ Smartphone?
9.
How to identify your Operating System (OS).
10.
Change the printer driver settings (Windows/macOS)
11.
The scanner cover support has come off. (With Video Instructions)
12.
Replace Ink
13.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
14.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
15.
Improve poor print quality.
16.
Delete print jobs from the print queue.
17.
What is the recommended paper?
18.
What driver package format is supported by my Linux distribution?
19.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
20.
Wrong Ink Color
21.
Install Starter Ink
22.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
Load envelopes
25.
Wrong Paper Size
26.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
27.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
28.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
29.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
30.
Cover is Open