FAQs & Troubleshooting
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253 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6Replace Toner
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Curled (video instructions available)
- 10The printer status is Offline or Paused.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12MANUAL FEED
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Check Connection
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17JAM DUPLEX
- 18JAM INSIDE
- 19JAM TRAY 1
- 20Can I print from or scan to Android™ Smartphone?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Wrinkles or creases
- 23REPLACE DRUM
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Delete print jobs from the print queue.
- 27No Paper
- 28Turn the Toner Save mode on or off
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Jam Rear
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Cannot print after a Windows 10 update (June 2020)
- 37Is my Brother machine compatible with Windows Vista?
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Curled
- 40Document Jam
- 41Page skewed
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43What is Brother iPrint&Scan?
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46TONER ENDED
- 47Hollow print
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Print on envelopes, labels, or thick paper from the manual feed slot.