FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9Can I print from or scan to Android™ Smartphone?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17How do I know which side up my photo paper should be in the tray?
- 18The printer status is Offline or Paused.
- 19Scan and save a document in PDF format (Scan to File)
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Delete print jobs from the print queue.
- 25Change the printer driver settings (Windows/macOS)
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27Why can't I print when an ink cartridge is empty?
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29I cannot feed the paper from the Photo Paper Tray.
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot make borderless prints.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36How do I clear the message "PAPER JAM" from the display?
- 37The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45One or more of my colors are not printing (blank). What can I do?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I'm using Macintosh. What is the PreScan option used for?