FAQs & Troubleshooting
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102 Results
- 1Can not scan a long document.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Configuring frequently-used scan settings on your computer.
- 5Replace Pad
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Replace Roller
- 8Document Jam
- 9Plastic Card Jam
- 10USB Hub Not Supported (Scan to USB) or Other Error
- 11What is Brother iPrint&Scan?
- 12My Brother machine doesn't feed a card for scanning.
- 13The document was not fed.
- 14What driver package format is supported by my Linux distribution?
- 15Sending Error (Scan to FTP)
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Paper suitable for scanning
- 18A plastic card error occurs.
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20OCR does not work.
- 21The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 22Replace Parts
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24USB Flash Drive is Full (Scan to USB)
- 25How to identify your Operating System (OS).
- 26"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 27Changing scan settings in ControlCenter.
- 28Check the firmware version.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30The scan speed is too slow.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Can I print from or scan to Android™ Smartphone?
- 33Uninstall the scanner driver. (Linux)
- 34Uninstall Scan-key-tool. (Linux)
- 35Windows 10 Support Information
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Important points for specifying the scan area (Linux)
- 39The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 40Start key does not work.
- 41Cannot install software. (Windows users only)
- 42USB Access Error
- 43The scanned image is skewed.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Clean the Separation Pad
- 46I cannot start ControlCenter.
- 47Cannot save the settings in Remote Setup or Web Based Management.
- 48TWAIN or WIA errors appear when starting to scan. (Windows)
- 49Bleed through is seen in the scanned image.
- 50The scan quality is poor.