FAQs & Troubleshooting
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152 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Printing is not possible. (USB connection)
- 7The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11Can I print from any software other than P-touch Editor? (for Windows)
- 12How to print in high resolution mode using an HG tape
- 13How to identify the printer's firmware version
- 14The paper settings specified from the server computer are not reflected on the client computer.
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17How to delete the registry information and files related to the printer driver
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 20I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 21How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 22Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 23Can my printer use TZ/TZe tapes?
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How do I uninstall the printer driver?
- 26Where can I find my Brother printer's serial number?
- 27Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 28What is the Label List? (P-touch Editor 5.x for Windows)
- 29How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 30Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 31How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 38How to open the Devices and Printers window
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44I can no longer print from my computer, even though I was able to print previously.
- 45Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 46How is the print head cleaning cassette used?
- 47P-touch Editor crashes when I open it on my Mac.
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)