FAQs & Troubleshooting
Popular |
300 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Can I print from or scan to Android™ Smartphone?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9How do I load paper?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Where can I get FaceFilter Studio and what can I do with this application?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18What driver package format is supported by my Linux distribution?
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20Document Jam
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22What is Brother iPrint&Scan?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 25Paper Jam
- 26I'm using Macintosh. What is the PreScan option used for?
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29When I print, the pages are smudged with ink.
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33How do I know which side up my photo paper should be in the tray?
- 34The printer status is Offline or Paused.
- 35Replace Ink
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 41Where can I find the ink cartridges for my new Brother machine?
- 42Change the printer driver settings (Windows/macOS)
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44Load envelopes into my machine
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48I cannot make borderless prints.
- 49Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 50No Ink Cartridge