FAQs & Troubleshooting
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MFC-8840D
222 Results
1.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
2.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
3.
Cannot print after a Windows 10 update (June 2020)
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
6.
How do I improve the copy or fax quality?
7.
How do I factory reset the print server?
8.
Print the Network Configuration page
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
11.
The printer status is Offline or Paused.
12.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
13.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
14.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
15.
Why doesn't my Brother machine have a dial tone?
16.
I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
17.
I am experiencing problems sending a fax, what can I do?
18.
What is the "Station ID" and how do I set it?
19.
Delete a network scanner entry. (Linux)
20.
When printing with monochrome laser printer, the print position shifts. (Linux)
21.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
22.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
23.
The paper is skewed when it's printed.
24.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
25.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
26.
I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
27.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
28.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
29.
The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
30.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?