FAQs & Troubleshooting
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MFC-5100C
146 Results
1.
What is Machine Error 30, 33, 34 or 35 and how can I clear it?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Can I print from or scan to Android™ Smartphone?
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
Change the printer driver settings (Windows/macOS)
6.
The printer status is Offline or Paused.
7.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
8.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
9.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
10.
How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
11.
How do I replace the Ink Cartridge?
12.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
How to identify your Operating System (OS).
16.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
17.
Can I print using only the black ink cartridge when the Color cartridges have run out?
18.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
19.
The keys on the control panel do not respond.
20.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
21.
How can I clear the "INK EMPTY" message?
22.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
23.
I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
24.
Can I confirm that the FAX was sent correctly?
25.
My FAX/MFC will not Dial. Why?
26.
I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
27.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
28.
I'm using Macintosh®. What are the settings in the Scanner window used for?
29.
I'm using Macintosh. What is the PreScan option used for?
30.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?