FAQs & Troubleshooting
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MFC-490CW
336 Results
1.
I cannot print using my Brother machine on a wireless network (Windows)
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
One or more of my colors are not printing (blank). What can I do?
6.
The printer status is Offline or Paused.
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
Replace Ink
10.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
11.
Can third party ink be used to refill the ink cartridges?
12.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
13.
How do I load envelopes into my machine?
14.
Can I print from or scan to Android™ Smartphone?
15.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
16.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
17.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
18.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
19.
Paper Jam
20.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
21.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
22.
I cannot remove red-eye.
23.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
24.
I cannot send a fax using PC-FAX (Windows 10)
25.
Set up your Brother machine on a wireless network.
26.
ControlCenter3 displays a blank screen at startup (Windows)
27.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
28.
I cannot save a file downloaded from the Brother support website (For Windows)
29.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
30.
What is Brother iPrint&Scan?