FAQs & Troubleshooting
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MFC-J615W
336 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
What is Brother iPrint&Scan?
4.
Scan and save a document in PDF format (Scan to File)
5.
How do I load envelopes into my machine?
6.
I cannot send a fax using PC-FAX (Windows 10)
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
9.
The printer status is Offline or Paused.
10.
Print using only the black ink cartridge when the Color cartridges have run out.
11.
Replace Ink
12.
Load paper in the paper tray
13.
One or more of my colors are not printing (blank). What can I do?
14.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
15.
How to identify your Operating System (OS).
16.
Can I print from or scan to Android™ Smartphone?
17.
Load photo paper into my machine.
18.
Set up your Brother machine on a wireless network.
19.
I cannot find some option in the Printing preferences. (For Windows)
20.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
21.
Paper Jam
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
No Paper Fed
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
I cannot save a file downloaded from the Brother support website (For Windows)
26.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
27.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
28.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
29.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
30.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.