FAQs & Troubleshooting
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MFC-J425W
357 Results
1.
I cannot print using my Brother machine on a wireless network (Mac)
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
The printer status is Offline or Paused.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
Make copies using my Brother machine.
7.
I cannot print using my Brother machine on a wireless network (Windows)
8.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
9.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
10.
Scan multiple pages into one file instead of each scan being saved as a separate file.
11.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
12.
Replace Ink
13.
Combine multiple scanned documents into a single file with PaperPort™
14.
Wireless setup is requesting a WPS PIN to complete the setup
15.
Load legal size paper in the paper tray.
16.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
17.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
I can print but cannot scan via network. (For Mac)
20.
I cannot find some option in the Printing preferences. (For Windows)
21.
Locate files scanned with ControlCenter2 (For Macintosh)
22.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
23.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
24.
Connect your Brother machine to your mobile device via a wireless router or access point.
25.
How to identify your Operating System (OS).
26.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
27.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
28.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
29.
One or more of my colors are not printing (blank).
30.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)