FAQs & Troubleshooting
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MFC-9560CDW
392 Results
1.
Scan multiple pages into one file instead of each scan being saved as a separate file.
2.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
3.
Replace Parts
4.
Replace Toner
5.
What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
6.
Setup and use Brother PC-FAX receiving
7.
What is Brother iPrint&Scan?
8.
Replace Belt
9.
I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
10.
How to identify your Operating System (OS).
11.
Load paper in the paper tray
12.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
13.
The printer status is Offline or Paused.
14.
Print both sides of paper or a booklet automatically
15.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
16.
Replace Drum
17.
"Offline" appears on the Status Monitor.
18.
Install the built-in drivers (For Windows 8 and Windows 10)
19.
No Paper
20.
Clean the corona wire
21.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
22.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
23.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
24.
Toner Low
25.
White lines, bands or ribbing across the page
26.
Reset the network settings to the factory default (video instructions).
27.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
28.
Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
29.
Cover is Open
30.
I am experiencing problems sending a fax.