FAQs & Troubleshooting
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MFC-9420CN
306 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
What is Distinctive Ring and how do I program it?
4.
Can I print from or scan to Android™ Smartphone?
5.
Printouts have wrinkles or creases.
6.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
7.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
The printer status is Offline or Paused.
10.
Why do paper jams occur when feeding envelopes?
11.
How do I reset the printer settings to the default settings?
12.
How can I activate/deactivate the Toner Save Mode?
13.
Delete print jobs from the print queue.
14.
White streaks or bands appears down the page.
15.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
16.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
17.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
18.
Scan and save a document in PDF format (Scan to File)
19.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
20.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
21.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
22.
Vertical black lines or streaks appear on the printout.
23.
Nothing is printed on the page or some colors are missing.
24.
My FAX/MFC will not Dial. Why?
25.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
26.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
27.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
28.
White lines or bands or ribbing appear across the page.
29.
Dirty spots are printed.
30.
"Paper Jam B" error appears on the LCD. What should I do?