FAQs & Troubleshooting
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HL-2700CN
144 Results
1.
The printer status is Offline or Paused.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Does the optional lower tray unit handle legal size paper?
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
6.
"JAM B" error appears on the LCD. What should I do?
7.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
8.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
9.
Can I print from or scan to Android™ Smartphone?
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
12.
Cannot print after a Windows 10 update (June 2020)
13.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
14.
Can I use non-Brother or third party supplies with the Brother machine?
15.
What is the recommended paper?
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
I cannot save a file downloaded from the Brother support website (For Windows)
18.
Delete print jobs from the print queue.
19.
How to identify your Operating System (OS).
20.
The paper is skewed when it's printed.
21.
Why does my Brother machine make a clunking noise when powered on or printing?
22.
How do I perform a factory reset?
23.
What kind of paper can I use?
24.
"JAM E" error appears on the LCD. What should I do?
25.
"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
26.
What can happen if the wrong paper is used in your machine.
27.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
28.
I cannot print from my computer via USB.
29.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
30.
How do I install the optional Duplex Unit?