FAQs & Troubleshooting
Popular |
DCP-7020
242 Results
1.
The keys on the control panel do not respond.
2.
Load paper.
3.
How do I load legal size paper in the paper tray?
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
6.
Load envelopes, labels, or thick paper into the manual feed slot.
7.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
8.
Scan and save a document in PDF format (Scan to File)
9.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
10.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
11.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
12.
How can I change the print resolution?
13.
I cannot install Brother drivers on Debian 10 or later (Linux)
14.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
15.
What can happen if the wrong paper is used in your machine.
16.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
17.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
18.
Scan multiple pages into one file instead of each scan being saved as a separate file.
19.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
20.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
21.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
22.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
23.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
24.
Delete print jobs from the print queue.
25.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
26.
Protect your Brother machine against unauthorised access over the network
27.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
28.
Pre-Required Procedures (Linux)
29.
What are the recommended specifications for the paper I should use on my product?
30.
How do I know the current network configuration?