FAQs & Troubleshooting
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DCP-1400
169 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I'm using Macintosh®. What are the settings in the Scanner window used for?
3.
Can I print from or scan to Android™ Smartphone?
4.
I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
5.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
Change the printer driver settings (Windows/macOS)
8.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
9.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
I'm using Macintosh. What is the PreScan option used for?
13.
Scan using XSane or GIMP (Linux)
14.
I cannot install Brother drivers on Debian 10 or later (Linux)
15.
What driver package format is supported by my Linux distribution?
16.
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
17.
Delete print jobs from the print queue.
18.
How to identify your Operating System (OS).
19.
Functions supported in the Windows 7 built-in drivers
20.
I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
21.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
22.
When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
23.
Windows 7 Support Information
24.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
25.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
26.
The machine does not print anything.
27.
When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
28.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
29.
Scan a document using "Scanner and Camera Wizard" in Windows XP
30.
I'm using Windows XP. I can't tell my application to feed paper from the lower tray.