FAQs & Troubleshooting
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MFC-9840CDW
368 Results
31.
The printer status is Offline or Paused.
32.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
33.
How do I factory reset the print server?
34.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
35.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
36.
Replace the drum unit.
37.
Scan multiple pages into one file instead of each scan being saved as a separate file.
38.
Which E-mail packages are compatible with ControlCenter3?
39.
How do I install additional memory?
40.
I am asked to enter a password when starting the Remote Setup application. What is the password?
41.
Spots are printed at 75mm.
42.
Colors are light or unclear on the whole page.
43.
How to identify your Operating System (OS).
44.
Pre-Required Procedures (Linux)
45.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
46.
Vertical colored streaks or bands appear on the page.
47.
I cannot print using my Brother machine on a wireless network (Mac)
48.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
49.
Confirm that a FAX I sent was received correctly
50.
What is the BRAdmin Professional software used for?
51.
Replace the toner cartridge
52.
I cannot print using my Brother machine on a wireless network (Windows)
53.
Enable the Brother machine's network interface.
54.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
55.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
56.
What can happen if the wrong paper is used in your machine.
57.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
58.
When I scan a document using ControlCenter, the scanned file size is too big.
59.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
60.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.