FAQs & Troubleshooting
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MFC-665CW
310 Results
31.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
32.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
33.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
34.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
35.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
36.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
37.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
38.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
39.
How do I factory reset the print server?
40.
I cannot install Brother drivers on Debian 10 or later (Linux)
41.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
42.
Can I use voice mail on the same line as my Brother machine?
43.
Improve poor print quality.
44.
I cannot print using my Brother machine on a wireless network (Windows)
45.
Scan multiple pages into one file instead of each scan being saved as a separate file.
46.
I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
47.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
48.
How do I clear the message "PAPER JAM" from the display?
49.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
50.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
51.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
52.
Send a fax
53.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
54.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
55.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
56.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
57.
Why doesn't the machine answer when receiving a call?
58.
Why can't I print when an ink cartridge is empty?
59.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
60.
Windows 10 Support Information