FAQs & Troubleshooting
Popular |
MFC-J2310
377 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The scanner cover support has come off. (With Video Instructions)
4.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
5.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
8.
Where can I download Brother iPrint&Scan application for Mac?
9.
I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
10.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
11.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
12.
Wrong Ink Color
13.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
14.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
15.
The printer status is Offline or Paused.
16.
My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
17.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
18.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
19.
What is AirPrint?
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
Clear wide, faded, horizontal lines(banding) appearing on printed documents.
22.
What driver package format is supported by my Linux distribution?
23.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
24.
Store a Speed Dial number from my Brother machine's Caller ID History.
25.
Change the number of times my Brother machine rings before it answers.
26.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
27.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
28.
Printout is misaligned when using glossy papers or postcards.
29.
Can I print from or scan to Android™ Smartphone?
30.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.