FAQs & Troubleshooting
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DCP-J715W
273 Results
1.
What is Brother iPrint&Scan?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
4.
The printer status is Offline or Paused.
5.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
6.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
7.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
8.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
9.
Replace Ink
10.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
11.
Load paper in the paper tray
12.
Paper Jam
13.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
14.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
15.
Can third party ink be used to refill the ink cartridges?
16.
I still receive the error message "Paper Jam" after I removed the jammed paper.
17.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
How do I load envelopes into my machine?
20.
I cannot print using my Brother machine on a wireless network (Mac)
21.
Load photo paper into my machine.
22.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
23.
When I print, the pages are smudged with ink. What should I do?
24.
Scan and save a document in PDF format (Scan to File)
25.
Print using only the black ink cartridge when the Color cartridges have run out.
26.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
27.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
28.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
29.
Can I print from and scan to iPhone, iPod touch and iPad?
30.
Scan multiple pages into one file instead of each scan being saved as a separate file.