FAQs & Troubleshooting
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DCP-J315W
263 Results
1.
What is Brother iPrint&Scan?
2.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
3.
How do I know which side up my photo paper should be in the tray?
4.
Replace Ink
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
Change the printer driver settings (Windows/macOS)
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
Load paper in the paper tray
11.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
12.
Can I print from or scan to Android™ Smartphone?
13.
The printer status is Offline or Paused.
14.
Scan and save a document in PDF format (Scan to File)
15.
I cannot print using my Brother machine on a wireless network (Windows)
16.
Delete print jobs from the print queue.
17.
I cannot find some option in the Printing preferences. (For Windows)
18.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
19.
When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
20.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
21.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
22.
Cover is Open
23.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
24.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
25.
Ink Low
26.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
27.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
28.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
29.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
30.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?