FAQs & Troubleshooting
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DCP-385C
213 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Replace Ink
3.
What driver package format is supported by my Linux distribution?
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
6.
How do I know which side up my photo paper should be in the tray?
7.
How do I load envelopes into my machine?
8.
Paper Jam
9.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
10.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
11.
Download a file from the "Downloads" section and save it to Windows 8 computer.
12.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
13.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
14.
Print using only the black ink cartridge when the Color cartridges have run out.
15.
Delete print jobs from the print queue.
16.
I still receive the error message "Paper Jam" after I removed the jammed paper.
17.
Can I use AirPrint with my Brother machine?
18.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
19.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
22.
How to identify your Operating System (OS).
23.
Can I print from or scan to Android™ Smartphone?
24.
Can I print from and scan to iPhone, iPod touch and iPad?
25.
Scan and save a document in PDF format (Scan to File)
26.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
27.
Where can I get FaceFilter Studio and what can I do with this application?
28.
Which E-mail packages are compatible with ControlCenter3?
29.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
30.
Where is the USB port on the machine?