FAQs & Troubleshooting
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MFC-9840CDW
363 Results
31.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
32.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
33.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
34.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
35.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
36.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
37.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
38.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
39.
Printouts have toner scatter or toner stain.
40.
How do I clear the message "Jam Rear" from the LCD display?
41.
Can I use non-Brother or third party supplies with the Brother machine?
42.
How do I install additional memory?
43.
How do I turn off/on the Toner Save Mode?
44.
Color around the edge of printing is incorrect.
45.
I cannot print from my computer via USB.
46.
How do I clear the message "Print Unable 32" from the LCD display?
47.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
48.
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
49.
Command List of brscan. (Linux)
50.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
51.
I cannot save a file downloaded from the Brother support website (For Windows)
52.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
53.
Can I print on transparencies e.g. for overhead projectors?
54.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
55.
Print a web page from iPrint&Scan when using an Android™ mobile device.
56.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
57.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
58.
How to identify your Operating System (OS).
59.
Configure a cover page for PC-FAX.
60.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.