FAQs & Troubleshooting
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HL-5380DN
182 Results
31.
"JAM MP TRAY" error appears on the LCD. What should I do?
32.
Printouts have wrinkles or creases.
33.
Print on labels and envelopes from the MP tray.
34.
The printed letters are slanted, positioned incorrectly.
35.
I updated the Web BRAdmin and cannot enable the logging function.
36.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
37.
Cannot print after a Windows 10 update (June 2020)
38.
I cannot save a file downloaded from the Brother support website (For Windows)
39.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
40.
Verify the Brother machine connected to the Wired Network (For Macintosh)
41.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
42.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
43.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
44.
The printer prints unexpectedly or it prints garbage.
45.
"JAM REAR" error appears on the LCD. What should I do?
46.
"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
47.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
48.
Can I use non-Brother or third party supplies with the Brother machine?
49.
How do I install the Optional Tray Unit?
50.
What is the recommended paper?
51.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
52.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
53.
Can I print from or scan to Android™ Smartphone?
54.
Can I print from and scan to iPhone, iPod touch and iPad?
55.
I cannot print from my computer via USB.
56.
I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
57.
My Brother machine misfeeds paper.
58.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
59.
The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
60.
What is APIPA?