FAQs & Troubleshooting
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MFC-J615W
333 Results
1.
Replace Ink
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
Load paper in the paper tray
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
9.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
10.
How do I load envelopes into my machine?
11.
I still receive the error message "Paper Jam" after I removed the jammed paper.
12.
Cover is Open
13.
I cannot send a fax using PC-FAX (Windows 10)
14.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
17.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
18.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
19.
Locate files scanned with ControlCenter2 (For Macintosh)
20.
Configure a cover page for PC-FAX.
21.
Scan and save a document in PDF format (Scan to File)
22.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
23.
One or more of my colors are not printing (blank). What can I do?
24.
Paper Jam
25.
How do I factory reset the network settings?
26.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
27.
Uninstall printer drivers (Linux)
28.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
29.
I cannot print using my Brother machine on a wireless network (Mac)
30.
I cannot save a file downloaded from the Brother support website (For Windows)