FAQs & Troubleshooting
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1.
How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
2.
Configuring frequently-used scan settings on your computer.
3.
What is Brother iPrint&Scan?
4.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
5.
Replace Parts
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
Easy Scan to E-mail
8.
Reset the network settings to the factory settings
9.
Can I print from or scan to Android™ Smartphone?
10.
Paper suitable for scanning
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
13.
How to identify your Operating System (OS).
14.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
15.
Unusable Device
16.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
17.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
18.
What driver package format is supported by my Linux distribution?
19.
Multifeed
20.
Replace Roller
21.
Replace Pad
22.
Unable to Scan XX
23.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
24.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
25.
The LCD displays an error code when I use the Web icon (Brother Web Connect).
26.
When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
27.
Duplex (two-sided) scan
28.
Can I print from and scan to iPhone, iPod Touch and iPad?
29.
Document Jam/ Too Long
30.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter