FAQs & Troubleshooting
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MFC-9420CN
297 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Printouts have wrinkles or creases.
3.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
4.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
7.
How do I reset the printer settings to the default settings?
8.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
9.
Can I print from or scan to Android™ Smartphone?
10.
The printer status is Offline or Paused.
11.
Scan and save a document in PDF format (Scan to File)
12.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
15.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
16.
How can I activate/deactivate the Toner Save Mode?
17.
Vertical black lines or streaks appear on the printout.
18.
Delete print jobs from the print queue.
19.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
20.
What can happen if the wrong paper is used in your machine.
21.
I'm using Macintosh®. What are the settings in the Scanner window used for?
22.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
23.
How do I check if the MFC has faxes in its memory when it has a mechanical problem?
24.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
25.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
26.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
27.
Printouts have toner specks.
28.
White lines or bands or ribbing appear across the page.
29.
Dirty spots are printed.
30.
How to identify your Operating System (OS).