FAQs & Troubleshooting
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DCP-J715W
274 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
What is Brother iPrint&Scan?
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
The printer status is Offline or Paused.
10.
Load paper in the paper tray
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
Print using only the black ink cartridge when the Color cartridges have run out.
13.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
14.
When I print, the pages are smudged with ink. What should I do?
15.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
16.
Scan and save a document in PDF format (Scan to File)
17.
Replace Ink
18.
Can I print from or scan to Android™ Smartphone?
19.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
20.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
21.
One or more of my colors are not printing (blank). What can I do?
22.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
23.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
24.
How do I know which side up my photo paper should be in the tray?
25.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
26.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
27.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
28.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
29.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
30.
I cannot make borderless prints.