FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
What is Brother iPrint&Scan?
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
The printer status is Offline or Paused.
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
Delete print jobs from the print queue.
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
9.
Can I print from or scan to Android™ Smartphone?
10.
How do I install additional memory?
11.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
12.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
13.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
The paper is skewed when it's printed.
16.
What kind of paper can I use?
17.
Print on labels and envelopes from the MP tray.
18.
What driver package format is supported by my Linux distribution?
19.
I cannot find some option in the Printing preferences. (For Windows)
20.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
21.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
22.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
23.
Print overrun
24.
What can happen if the wrong paper is used in your machine.
25.
Print command (cupswrapper) (Linux)
26.
Cannot print after a Windows 10 update (June 2020)
27.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
28.
Change the printer driver settings (Windows/macOS)
29.
My Brother machine misfeeds paper.
30.
"JAM DUPLEX" error appears on the LCD. What should I do?