FAQs & Troubleshooting
Popular |
DCP-J315W
264 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
Load paper in the paper tray
7.
What is Brother iPrint&Scan?
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
10.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
11.
Can I print from or scan to Android™ Smartphone?
12.
Paper Jam
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
15.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
16.
How do I know which side up my photo paper should be in the tray?
17.
Replace Ink
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
20.
How to identify your Operating System (OS).
21.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
22.
How do I load envelopes into my machine?
23.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
24.
The printer status is Offline or Paused.
25.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
26.
Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
27.
Change the printer driver settings (Windows/macOS)
28.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
29.
What driver package format is supported by my Linux distribution?
30.
I cannot print using my Brother machine on a wireless network (Windows)