FAQs & Troubleshooting
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102 Results
61.
I cannot start ControlCenter.
62.
Reset the network settings to the factory default.
63.
Pre-Required Procedures (Linux)
64.
Other Error (Other Error)
65.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
66.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
67.
Clean the scanner
68.
Uninstall the scanner driver. (Linux)
69.
Uninstall Scan-key-tool. (Linux)
70.
Install Presto!® PageManager® onto Windows 10.
71.
Windows 10 Support Information
72.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
73.
Cannot save the settings in Remote Setup or Web Based Management.
74.
The machine is in Offline Mode.
75.
Bleed through is seen in the scanned image.
76.
Unable to Scan XX
77.
Check your machine's IP Address or Node Name
78.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
79.
Command List of brscan. (Linux)
80.
Delete a network scanner entry. (Linux)
81.
Important points for specifying the scan area (Linux)
82.
The Brother software cannot be installed.
83.
Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
84.
A page that is not a blank page is skipped.
85.
Cannot start Remote Setup.
86.
My scanned image is missing.
87.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
88.
Service Call
89.
Configure the Scan to Email Feature (Linux)
90.
Install PaperPort™ 12SE onto Windows 10.