FAQs & Troubleshooting

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PT-9700PC

FAQs & Troubleshooting

FAQs & Troubleshooting

PT-9700PC

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Date: 06/02/2020 ID: faqp00000020_000

Is it possible to connect both USB cable and Serial cable to the same machine at the same time?

No.
Select either USB or Serial.
If both are connected, the USB connection will take priority.
When the USB cable is connected, the serial port cannot be used for communication.
If a communication error occurs when a serial port is selected, check whether the USB cable is connected to the printer.
If so, remove the USB cable from the printer.

Related Models

PT-9500PC, PT-9700PC, PT-9800PCN

If you need further assistance, please contact Brother customer service:

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