If you get a message on a Transmission Verification Report that the results of the transmission were "RESULT ERROR" = The transmission failed, follow the steps listed below:

1. You may have experienced a bad telephone connection. Try resending the documents and see if the message no longer appears.
    
   • Try setting the Compatibility to BASIC.
     1. Press Menu/Set key on the control panel.
        • Press the up or down navigation key until MISCELLANEOUS appears and press Menu/Set.
          • Press the up or down navigation key until COMPATIBILITY appears and press Menu/Set.
            • Press the up or down navigation key to select BASIC.
              • Press Menu/Set.
                • Press Stop/Exit. 
                   

     • If the message still appears on the report, there may be a problem with the way the FAX/MFC is connected or you may have a bad telephone line. Disconnect/remove any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc.

     • Make sure the telephone line is connected directly from the jack on the FAX/MFC labelled LINE to the telephone wall jack.

     • Try resending again. If the transmission is successful, the problem was created by the connection of the FAX/MFC with the other devices on the line. Reconnect the other devices one at a time to determine which device is causing the problem. If the error continues to appear on the report, try connecting the FAX/MFC to a different telephone line or have the line checked by the telephone company.

     • If the telephone line is checked by the telephone company and/or you have tested the FAX/MFC on a different line and the unit is still giving the error message, there may be a problem with the unit. Please contact Brother Customer Service from "Contact Us".