FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4I got an error while installing the printer driver. (Linux®)
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6Where can I find my Brother printer's serial number?
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 9The power button does not light up.
- 10When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 18Print free-length labels with the set length (Linux®)
- 19How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 20How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 21When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 22Creating a label with GIMP (Linux®)
- 23Uninstalling the printer drivers (Linux®)
- 24Creating a label with OpenOffice (Linux®)
- 25Can I set a different media width when using an OpenOffice template? (Linux®)
- 26How to open the Devices and Printers window
- 27I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 28How to uninstall the printer driver and software
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 31I cannot print.
- 32How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 33Some of the print options in OpenOffice do not work. (Linux®)
- 34Adding a custom media size for continuous tape / roll (Linux®)
- 35(Video) Small characters or thin lines are printed faintly.
- 36Printing is not possible. (P-touch Editor 5.0 for Mac)
- 37Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 38How do I install/change the label roll?
- 39P-touch Editor crashes when I open it on my Mac.
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41Installing the LPR driver and CUPS wrapper driver (Linux®)
- 42"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44How to identify your Operating System (OS) for Windows or Mac
- 45When I print a long label or many labels continuously, printing suddenly stops.
- 46Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 47How to install Brother software on a computer not connected to the Internet
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 50I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)